I brought my daughter to her class, it was in the big gymnasium due to being half term. She cried and was upset. I went down to make sure she was okay and was ready to take her home. However your amazing staff were so lovely to myself and my daughter and instead of just asking me to take her home they spent ages sitting with her, letting her watch the others (which I’d have been happy with for the whole session) but every few minutes encouraged her to join in.
By about half way through the session she was joining in and had a smile on her face again!

The point to my email is I feel your staff went to great efforts to make her happy and knew exactly how to interact with her which resulted in what was a crying child into one that was happy to join in by the end of the session. I could not ask for a more supportive club and look forward to signing my other daughter up in January when she turns 2!